At GemsRoot, we offer both domestic and international shipping. All GemsRoot shipments are well-packed, secure, and risk-free. Buyers can easily track their orders using the tracking number provided to them. We encourage all customers to go through our shipping policy before placing an order. Our shipping tries to address any queries our clients may have. If any query is still unresolved, contact our support team. Happy Shopping!

Shipping within India

• Cash on Delivery (COD) option is available on orders above INR 5,000/-
• We provide free shipping on orders above INR 5,000/-
• Shipping charges of minimum INR 100/-* apply on orders below INR 5,000/-
• Delivery of orders can take 2-3 business days from the date of dispatch
• If a buyer is buying a loose gemstone, the order will be dispatched in 2-3 business days
• If they get a ring, pendant or bracelet made from in-house products, that is from GemsRoot. Then, it can take 4-5* business days to dispatch the order.
• If they request any additional certificates when buying loose gemstones, for example, a certificate from IGI, it can take a minimum of 5-6 business days to dispatch the order

Note (*):

1. Shipping charges may vary depending on the buyer's location in India.
2. The delivery time for custom design ring/pendant/bracelet may vary depending on the design complexity and location.

International Shipping

• Cash on delivery option (COD) is not available on international orders
• We provide free shipping on orders above INR 2,00,000/- (2394.85 USD) *
• Shipping charges of INR 4,200/-* (50.29 USD) apply on orders below INR 2,00,000/- (2394.85 USD)
• Postal shipping can take 10-15 business days to deliver from the date of dispatch
• Express shipping can take 6-7 business days to deliver from the date of dispatch
• All international orders are shipped via trusted courier services Aramex, FedEx International, DTDC International, and UPS

Note (*):

• Shipping charges may vary depending on the buyer's location
• The USD amount mentioned above is as per latest dollar value and can vary as per the market.

FAQ Topics

Delivery

1. Where is my order?

To check your order status, track it using the tracking ID/tracking number provided to you after placing the order. It will show the estimated delivery date for your order. If the tracking doesn't show any updates, then don't worry. Wait for it to be updated as there could be a delay with the tracking being updated.

2. How can I find my delivery information?

After placing an order your delivery information will be sent to you either via email or phone. If you still haven't received your delivery information, contact our support team.

3. How can I track my order?

You can track your order using the tracking number/ID provided to you after placing the order. If you have not received a tracking number/ID yet, get in touch with our support team.

4. How long does it take to get an order?

Shipping an order across India can take 2-3 business days from the date of dispatch. International orders with postal shipping can take 10-15 business days. While international orders with express shipping can take 6-7 business days after dispatch. Also, remember that these dates can vary in case of unforeseen circumstances.

5. Is my order safe and secure?

Yes, your order is safe and secure. We only ship our orders using trusted courier service providers for both domestic and international orders. We ensure that our buyers receive safe and free from damage shipments.

6. Are there any hidden shipment costs?

At GemsRoot, we believe in having a transparent pricing policy. There are no hidden costs or charges. Buyers only pay for the products and services they avail from us.

Order Issues

1. I have not received my order yet.

Most orders, domestic and international, are delivered within the estimated delivery time. If you haven't received it, check with the courier services. If you're still unable to track your order, contact our customer support at 01143148316 or + 917428522177.

2. I have received a damaged item, what should I do?

We and our team are very sorry if you've received a damaged item. Please inform our team and return the item as soon as possible, so that we can sort it out for you. If you're unable to return it through the website, contact our customer support team. (01143148316 or + 917428522177)

3. I have received the wrong item in my order, what should I do?

If you have received an item that you have not ordered, please send the item back to us. We will initiate a refund as soon as we receive the item back. Please share the proof of postage with us via email or call our support team. We might need to see the proof of postage later.

4. I have a missing item in my order, what should I do?

Our team is very sorry that you have a missing item in your order. Please let us know if you have a missing item in your order within 10 days (about 1 and a half weeks) of it being delivered to you. We will do our best to help you and ship the missing item to your delivery address again after investigating the matter.

5. Can I cancel an order after I have placed it?

Yes, you can cancel your order after placing it. To cancel your order, call our support team and they will assist you further.

6. I have cancelled my order, when will I receive my refund amount?

After cancelling the order, your refund amount should be initiated and reach you within a week. If not, please get in touch with our customer support team. (01143148316 or + 917428522177)

Returns & Refunds

1. What is your return policy?

We have a 10-day easy return policy. If you want to know our return policy, visit our website. Go to the landing page and scroll to the bottom of the page, then click on return policy. You should find everything about order returns and refunds in the policy section.

2. How do I return my order?

If you want to return an order, go to my account on the GemsRoot website. Then go the My Orders and select the return option on the item you want to return. If you are unable to place a return on the website, call our customer support team. (at 01143148316 or + 917428522177)

3. How do I know you've received my returned order?

Once we receive your returned order, our team will let you know via email or phone.

4 .Can I return an item after 10 days?

Our return policy states that buyers need to opt for an order return within 10 days of receiving the order. Please adhere to this time frame and we’ll do our best to help you.

How can an international customer return their order?

We offer an easy 10-days return policy. To return an international order, please get in touch with our customer support team.

5. Can I get a return slip?

Buyers can return orders by visiting their account on GemsRoot. However, they will no longer receive a return slip. The return will be reflected on your GemsRoot account. The details of return and refund will be further updated via your registered email.

Product & Stock

1. Are your gemstones 100% natural?

At GemsRoot, we only offer 100% natural gemstones. Our gemstones are sustainable, ethical, conflict-free, and lab-certified.

2. Are your gemstones sourced ethically?

At GemsRoot, we source our gemstones ethically and sustainably. We ensure that our methods do not exploit the environment or the people.

3. Where can I find more information about gemstones?

If you want to know more about our products, visit our blog section on the GemsRoot website. We share every insight related to gemstones over there. You can also go through our gemstone buying guide at the bottom of the website to learn more and contact our consultant for more details.

4. When are out-of-stock items restocked?

If you want to buy an item that is currently out of stock, please call our support team. We will help you get that item as soon as possible.

5. Why can't some gemstones be shipped to my delivery location?

Our gemstones are deliverable worldwide. However, there are some countries that prohibit certain gemstones

Payment, Promos & Gift Vouchers

1. How do I place my order?

Select the item you want to buy, add it to the cart and proceed for payment. Choose the payment method you're comfortable with, make the payment and your order will be placed.

2. How can I pay for my order?

We provide multiple payment methods and channels to buyers. You can pay using Visa, MasterCard, PayPal, American Express, and Bank Transfers.

3. How do I use my GemsRoot discount code for an order?

If you have a GemsRoot discount code, it'll automatically apply to your order when proceeding with check out. If there's any issue, contact our customer support team and we will sort it out for you.

4. My payment was declined, what should I do?

If your payment is declined, please check that you've entered the correct information. If the problem persists, check with your bank. They might be able to help and sort the issue out for you.

5. Will I be charged international bank fees when placing my order?

If you're shopping from outside of India, there's a possibility that you might be charged international bank fees. Please cross-check with your bank or credit card company as this charge comes directly from them. Plus, this international bank charge is out of our control.

6. My money has been deducted, but the transaction on the website shows incomplete. What should I do?

Please wait for some time as there might be a delay in updating the transaction status. Remember to stay on the page and do not press back or refresh the page. If the transaction is incomplete, you will receive the deducted amount within 24 hours. If not, contact our customer support team and we'll help resolve your issue.

7. My payment has been debited and I have received a confirmation email for my order, but the status on the website isn’t updated. What should I do?

If your payment is debited and you’ve also received an order confirmation over email but the status on the GemsRoot website isn’t updated, please wait for some time. Occasionally, the website takes a little time to update the order confirmation. It should be updated within 10-15 minutes, if not let our support team know and we will help you out.

Technical

1. Need help with the GemsRoot website?

If you need any help with the GemsRoot website, our support team is always there to assist you.

2. Need help with your GemsRoot account?

If you have any issues related to your GemsRoot account, get in touch with us and we will resolve it as soon as possible.

3. How do I sign up for the GemsRoot newsletter?

To subscribe to the GemsRoot newsletter, visit our website and scroll down to the bottom. You will find a section in the bottom right corner saying Sign Up to Our Newsletter. Enter your email address in the space given and you are all set.

Still, have unresolved queries? Contact us at 01143148316 or + 917428522177.